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Shipping Policy

At Test Assured Labs LLC, we take pride in providing high-quality harm reduction products with fast and secure shipping.


Because of the sensitive nature of our products and to protect the safety of all our customers, all sales are final, and we cannot accept returns or issue refunds once an order has been processed.
Please review your order carefully before checkout and ensure your shipping information is accurate.

1. Shipping Policy

We aim to process and ship all orders as quickly and securely as possible. Please review the details below before placing your order.

Processing Time

  • Orders are typically processed within 1–2 business days after payment has been received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may vary during peak periods or due to unforeseen circumstances.

Shipping Methods

  • We ship orders using reliable carriers to ensure timely and safe delivery.

  • Available shipping options and costs will be displayed at checkout.

  • Delivery times are estimates only and are not guaranteed, as delays can occur due to factors outside of our control (e.g., weather, postal delays).

Tracking Information

  • Once your order has been shipped, you will receive an email with tracking details.

  • Please allow up to 24 hours for tracking updates to appear.

Incorrect or Incomplete Addresses

  • It is your responsibility to provide accurate and complete shipping information at checkout.

  • Test Assured Labs LLC is not responsible for orders lost or delayed due to incorrect addresses provided by the customer.

  • If a package is returned to us due to an incorrect address, you will be responsible for additional shipping charges to resend it.

Lost or Damaged Packages

  • Once your order leaves our facility, responsibility for delivery passes to the shipping carrier.

  • If your package is lost or damaged in transit, please contact the shipping carrier directly using your tracking information.

  • While we are not responsible for lost or damaged shipments, we will assist you in filing a claim with the carrier whenever possible.

2. Returns & Refunds Policy

At Test Assured Labs LLC, all sales are final. Due to the nature of our products, we cannot accept returns, issue refunds, or provide exchanges for any reason other than an incorrect or defective item.

Why All Sales Are Final

Our products are used for harm reduction and public health purposes. To ensure the highest safety and quality standards, we cannot restock or resell any returned items.

3. Incorrect or Defective Items

If you receive an item that is incorrect or defective:

  1. Contact us within 7 days of delivery at [Insert Email Address].

  2. Provide your order number, a description of the issue, and photos if applicable.

  3. Once reviewed, we will provide instructions on how to proceed.

Important: Claims submitted after 7 days of delivery cannot be accepted.

4. International Shipping

  • Currently, we [do/do not] offer international shipping.
    (Choose one and update this section as needed.)

  • For international orders, customs duties, taxes, and import fees are the responsibility of the customer.

  • We are not responsible for delays caused by customs processing.

5. Contact Us

If you have questions about shipping, tracking, or your order, please contact us:

Test Assured Labs LLC
Email: info@testassuredlabs.com
 

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